![]() ![]() Internally, we've taken care of that to make sure that it can't happen again.Īnd with that, HRD Software set its reputation on fire. The interactions with the customer were terrible. In the middle of all this, the actions necessary to prevent "Office 2016" from working were represented very poorly. At this point, you're welcome to go back to the version you purchased – Microsoft Office 2013… because your access to that version was never taken away. So they disable your ability to run Microsoft Office 2016. ![]() I'll come back to the part in the middle in a moment. ![]() They tell you… "well, go ahead an install Microsoft Office 2016 and see if that resolves the problem." It does not. ![]() You have Microsoft Office 2013 installed. Update: Ham Radio Deluxe co-owner Michael Carper clarifies: This kicked off a 37-page comment thread where other Hams expressed outrage at the company's behavior, which finally got the company's co-owner to come into the forum and apologize for his firm's actions, followed up by some of the company's employees (including the person who demanded the negative review's deletion), all offering to work with N2SUB and other customers to improve their software, without future threats.Īs Tim Cushing writes, the outrage is still blazing, but at least this gives Ham Radio Deluxe a chance of rehabilitating its reputation and recovering from its self-inflicted wounds. After N2SUB posted a thoughtful, negative review of Ham Radio Deluxe, the company responded to his open trouble ticket with instructions that tricked him into bricking his software, caused his software to stop working in the guise of fixing his problem, then told him they'd done it on purpose, sent him a note implying it had been deliberate and stating he wouldn't be welcome to use their software anymore unless he deleted his review, and threatened to sue him. ![]()
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